Services

We support you with our excellent telephone services at the highest quality level.

Our original field of application is the classic high-quality field service.

At the express request of the client, we are also very happy to provide support in our upstream and downstream processes, such as questionnaire creation or data analysis, to name a few examples. With our partner networks and their experts, we are also able to offer these process steps at the highest quality level.

Everything from one source, supervised by proven experts in every process step!

Our high capacities enable us to implement your projects quickly and efficiently. Our workflows are designed to be effective and flexible - from the translation of the questionnaire to the study setup with programming, sampling and quota setting to the heart of each project, the data collection, to the provision of dashboards for your continuous information and finally to the data delivery or analysis.

All our projects are managed centrally and out of our own conviction there is no subcontracting, all projects are handled exclusively within our own group of companies.

In both the B2C and B2B sectors, we have many years of experience and expertise in conducting sometimes very complex study designs and large sample sizes. We have a great deal of know-how in the high-level decision-maker area of the most diverse markets and the health sector with all the associated segments. Complex topics from the most diverse segments of industry and institutions are therefore just as much a part of our daily field of activity as representative population surveys or target group studies. In any case, a high level of transparency towards our clients is a given for us.

Methods

CATI - telephone survey

Our group-wide 450 interviewers operate at 284 state-of-the-art CATI stations. This guarantees an efficient implementation of your studies.

Our interviewers receive detailed training based on national and international quality standards and codes of conduct (ESOMAR, ISO, ADM, BVM).

Furthermore, we use a 10-step modular eLearning concept. Each CATI project is accompanied by continuous, cross-location monitoring and support, including a messaging system.

ONLINE-Survey

The online survey is an effective method for your customer satisfaction projects, especially in the B2B sector, or as a supplement to decision-maker surveys.

Through our quality partners in the online panel sector, we are also able to conduct international population surveys online, which is the method of choice for large, representative sample sizes - both nationally and internationally - especially for multi-mode projects.

MULTIMODE-Survey

The combination of telephone interviews and online surveys is the most cost-efficient and quickly available form of handling cleanly controlled, population-representative studies. We have many years of experience in the development of this method and are therefore your expert for complex large-scale studies in this sector, as are often required in the media industry, among others.

POINT-OF-SALE

MYSTERY SHOPPING

Mystery shopping is the performance of test purchases, test consultations or test consumptions.

The mystery shoppers are provided with a specific, real-life scenario for a particular area of application, such as testing the quality of service in a hospitality business. This means that the tester has very precise instructions on how he should behave and how his role is defined. He acts covertly, i.e. he plays a real guest or customer. After the test, the tester fills out a detailed questionnaire on behaviour and the conditions in the location.

Only in this way can the actual interaction behaviour between guests/customers and service staff be objectively ascertained.

Market segments

Due to the diversity of our clients, we are at home in all market segments and industries and are highly experienced in dealing with complex issues, particularly in challenging sectors such as the chemical industry, the energy sector, the technology sector, etc.